Quality Improvement in Healthcare: Personality Type and Mindfulness as Determinants
Kim Peck, John Pelley*
Identifiers and Pagination:Year: 2017
Issue: Suppl-1, M4
First Page: 35
Last Page: 47
Publisher ID: MEDJ-4-35
Article History:Received Date: 27/01/2017
Revision Received Date: 21/04/2017
Acceptance Date: 04/07/2017
Electronic publication date: 30/09/2017
Collection year: 2017
open-access license: This is an open access article distributed under the terms of the Creative Commons Attribution 4.0 International Public License (CC-BY 4.0), a copy of which is available at: https://creativecommons.org/licenses/by/4.0/legalcode. This license permits unrestricted use, distribution, and reproduction in any medium, provided the original author and source are credited.
The emphasis on “quality” in the design of a management system for an organization was originally introduced through the work of W. Edwards Deming  who initially developed his QI principles to help the Toyota Motor Company increase their sales by improving the quality of their product. However, he also saw that these ideas could be applied to management of other types of organizations, such as health care organizations.
When applied to a clinical practice, QI is implemented by evaluation of structured clinical and administrative data , producing a “mindfulness” about QI that gives attention to several key principles: (i) focusing on data, (ii) care of patients, (iii) team problem solving, and ( iv) healthcare delivery processes that are similar for both the organization and for individual physician-patient relationship. In all instances, the effectiveness of an entire QI program is compromised if any of these principles is missing or inadequate. Such a deficiency is avoided best through a functional knowledge of personality type that increases communication at all levels. This creates a critically important organizational mindfulness for more effective QI team function and also for a more effective physician-patient encounter. The result is increased quality of outcomes at the individual patient level as well as the organizational level.
The trend toward inclusion of mindfulness in healthcare develops an improved awareness of how well procedures, medications, and advice are provided.